Terms and Conditions of Booking and Cancellation Policy
A credit or debit card is required at the time of booking to secure your reservation.
Reservations can be made by agent, phone, letter or e-mail. A secure booking represents a contract between the guest and the Bed and Breakfast. In the event of a cancelled booking you will be responsible for 100% of the cost of your first nights stay. People failing to arrive without notification may be responsible for the entire cost of the booking. No Refunds Given.
Unfortunately, due to increasing bank charges, there will be a 3% surcharge on all debit/credit card payments.
Individual booking policy- Cancellation policy 28 days.
Group bookings 2 or more rooms- Cancellation policy 60 days.
We strongly recommend that guests take out travel/cancellation insurance.
Accounts must be settled in full before departure, by credit or debit card, cash or cheque supported by cheque guarantee up to the value of the card. Guests are requested to vacate their rooms by 10.00 am on the day of departure. To maintain our high standards all rooms are checked following check-out. The card holder is deemed to be responsible for their actions and those of any of their party. Hawthorne House reserves the right to replace, with new, any missing, damaged or soiled items, any additional cleaning will be charged appropriately and may include any cost for the loss of business. The cost of the replacement or cleaning will be charged against the card used to secure the room.
Following new Government Legislation, all guest accommodation is strictly “No Smoking”. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room.
Sorry No Pets.
You are deemed to have accepted these terms and conditions by reserving the room.